Returns

Of course every FoxyBae product is created to the highest standards and thoroughly checked before it is unleashed. But if, for any reason, you need to return your FoxyBae products, we'll ensure the whole process is as simple and speedy as possible.

 

Warranty Policy

Manufacturers Guarantee - FoxyBae offers a guaranteed 9 month warranty from date of purchase against defects caused by faulty material or workmanship. Not covered by this guarantee are damages caused by improper handlings, such as the dropping of the product or deliberate misuse. FoxyBae undertakes to repair or replace (at FoxyBae’s sole discretion) the product at its expense. In the event of a defective product, FoxyBae will replace your item with a new one. Refunds will not be issued as part of the manufacturer's guarantee, only replacements or repairs.

 

Cancellations

All orders are processed immediately. Once an order has been processed, we are unable to cancel the order. A refund will be issued once the merchandise is sent back to our warehouse and a return has been initiated with customer service.

 

General Returns

If you wish to return the product for whatever reason, we have a 30-day satisfaction policy. Simply contact customer service at support@foxybae.com and we will be happy to assist you.

  

Returned to sender, refused & lost packages

We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. FoxyBae does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

 

Shipping Limitations

When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this website. All purchases from this website are made pursuant to a shipment contract. As a result, the risk of loss and title for items are placed upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments. If the carrier contacts FoxyBae and confirms its loss, then FoxyBae will send out a replacement order. FoxyBae is unable to refund lost shipments.

 

International Orders

We are a USA-based company and ship primarily from the United States. On occasion customers placing an order from countries outside the USA will be charged Duties, Taxes, Customs, or VAT. These fees are the responsibility of the customer. FoxyBae is not responsible for any additional fees you might incur from making a USA-based purchase. In the event you wish not to pay these additional fees impressed upon you by your country of residence, you are still responsible for returning the product to us in order to potentially be eligible to receive a refund.

 

Should you have any questions or order inquiries, please contact our customer service department at support@foxybae.com.